March 5, 2013

Customer Service Representative

Job Description

As an consultant you'll help top-tier clients solve their most complex business and technical issues. In business consulting, business process design, systems integration and application design and management, our consultants transform businesses and deliver bottom-line business value.

Responsibilities:

  • - Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
  • - Validate customer service entitlements.
  • - Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
  • - Assume responsibility and ownership for all relevant customer queries.
  • - Escalate calls that cannot be resolved locally, as appropriate.
  • - Obtain accurate customer details and amend call-handling system when applicable.
  • - Positively manage internal relationships.
  • - Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
  • - Use and improve Knowledge Bases through feedback .
  • - Ensure through team work that all Service Level Agreements (SLAs) are met consistently.

Skills and Experience

  • - Computer and Keyboard Skills
  • - Good analytical skills and technical knowledge
  • - Excellent customer handling skills
  • - Experience in a multinational environment would be appreciated

What We Offer

  • - Work for an industry leader.
  • - Develop innovative solutions for some of the world's leading companies, in a team-oriented environment that offers variety and intellectual challenge.
  • - Team with other talented professionals in an innovative and supportive workplace, with access to resources that only a global leader like us an provide.
  • - Learn valuable skills and enjoy unparalleled career, training and educational opportunities, with financial and other rewards linked to your growth and performance.
  • - Tap into the industry insight, high-powered research and technology expertise, to optimize and transform our clients' business–and your career.

How To Apply

Submit your information at jobs@mojo-themes.com Include in the application your cover letter, resume, copies of your references and samples of your work.

We are looking forward to your application!

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About Our Company